At dingdingwholesale, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help with our straightforward Refund and Returns Policy.
2. Returns
Eligibility for Returns:
Items must be unused and in the same condition that you received them.
The item must be in its original packaging, with all tags, manuals, and accessories included.
The return request must be made within [insert number] days from the date of delivery.
Non-Returnable Items:
Some products may be non-returnable due to their nature, such as customized or special-order items.
Digital products and software may not be eligible for return unless defective.
How to Initiate a Return:
Contact our customer service team via WhatsApp: +86 153 0265 1786 or Email: qchen0265@gmail.com with your order number and reason for return.
We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Return Shipping:
Customers are responsible for paying the return shipping costs unless the item is defective or we made an error with your order.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
Processing Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment within [insert number] business days.
Partial Refunds:
In certain situations, only partial refunds may be granted, such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account or credit card statement first.
Contact your credit card company or bank; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at qchen0265@gmail.com.
4. Exchanges
Defective or Damaged Items:
If you received a defective or damaged item, please contact us within [insert number] days of receiving your order.
We will arrange for a replacement or provide instructions on how to return the item for an exchange.
5. Cancellations
Order Cancellations:
Orders can be canceled without penalty if they have not yet been processed or shipped. Please contact us immediately if you wish to cancel an order.
If your order has already been shipped, you will need to follow our return process once you receive the item.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
